Privacy Policy
Last Updated: October 24, 2023
At Homeasy, your privacy is at the core of our product design. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our smart home devices, mobile application, and website (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.
1. Information We Collect
Personal Information
When you create an account, purchase a product, or contact support, we may collect:
- Identity Data: Name, username, or similar identifier.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Payment Data: Payment card details (processed securely by our payment providers).
Device & Usage Data
Our smart devices automatically collect data to function correctly:
- Device Information: Model, serial number, IP address, and firmware version.
- Usage Logs: Time of activation, feature usage, and automation rules triggered.
- Environmental Data: If applicable (e.g., thermostat temperature readings, motion sensor activity).
2. How We Use Your Data
We use the collected data primarily to provide and improve our smart home services. Specific uses include:
Service Delivery
To create and manage your account, process transactions, and enable remote control of your devices.
Automation Improvement
Analyzing usage patterns to suggest better automation routines and improve energy efficiency.
Customer Support
Diagnosing device issues remotely and providing effective troubleshooting.
Security
Detecting and preventing fraud, unauthorized access, and other illegal activities.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: We share data with third-party vendors who help us operate our business (e.g., cloud hosting, payment processing, email delivery). These providers are contractually obligated to protect your data.
- Integrations: If you connect Homeasy to third-party services (like Amazon Alexa or Google Assistant), we will share necessary device data to enable voice control and integration features.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
4. Security Measures
We implement robust industry-standard security measures to protect your data, including:
- check_circleEnd-to-end encryption for video feeds
- check_circleTLS/SSL encryption for data in transit
- check_circleRegular security audits and penetration testing
- check_circleMulti-factor authentication (MFA) support
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
You can request a copy of the personal data we hold about you in a structured, commonly used format.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our dedicated Privacy Team.